Terms and Condition

Terms of Service


Quality and Customer Service Guarantee

Home Kitchen Gourmet and Chicago Game & Gourmet stand behind our products.

If you are not absolutely thrilled with your purchase from Home Kitchen Gourmet, for any reason at all, we’ll happily replace your purchase or refund your money, whichever you prefer.

When you order from Home Kitchen Gourmet, your satisfaction is always unconditionally guaranteed, so you can order with complete confidence. If at any time you have problems with an order, simply contact Customer Service.

We reserve the right to limit refunds and replacements. We guarantee delivery only to the addresses we are provided; which are confirmed on the order acknowledgement.

Returns

Home Kitchen Gourmet and Chicago Game & Gourmet stand behind the quality and consistency of our products. If, for some reason you are not satisfied with the product(s) you received, please call or email us immediately so that we can discuss the situation. We will remedy the problem as quickly as possible.

Phone: 312-455-1800

Email: customerservice@homekitchengourmet.com

Pricing 

While we make every effort to ensure the accuracy of the pricing, we reserve the right to adjust or change the pricing of our products with or without notice. We will make every effort to notify you prior to any changes. 

Order Limitations

While we make every effort to ensure the accuracy of all information, we reserve the right to limit refunds and replacements and to make corrections if an error occurs. Please check all shipping addresses carefully. As we are shipping perishable goods we cannot guarantee the condition of the package if our delivery service has to reroute the cooler. We guarantee delivery only to the addresses we are provided; which are confirmed on the order acknowledgement.

If your package is not delivered to the address provided within the allotted times under shipping options, we will issue a shipping refund and replace all items for a new delivery. Please see the “shipping info/options” page for more details.

Customer Appreciation

Product knowledge and courteous service are imperative attributes for all employees at Home Kitchen Gourmet and Chicago Game & Gourmet. Customer service is equally important to us. Monday through Friday, staff is available from 7:00am to 3:00pm CT to speak with you directly. We can be reached by voice-mail or e-mail anytime and will return your message within 24-48 hours.

Thank you for considering us when shopping online for game and domesticated meats, charcuterie goods, and other gourmet items. Our goal is to deliver exceptional gourmet foods that bring people together. Guaranteed.

Shipping and Handling

You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges at any time, but we will provide notice of the charges applicable to you before you make your purchase. Generally, shipping is handled by FedEx and UPS, however we reserve the right to use other shipping couriers as needed. Actual delivery dates may vary. You agree that you will not obtain, or direct shipment of, a Product for export.

Gift Cards

Gift cards are issued by HomeKitchenGourmet.com and are subject to the terms and conditions listed here. The Gift Cards do not expire and any remaining balance can be used for future purchases on HomeKitchenGourmet.com.

Home Kitchen Gourmet will not accept any Gift Card, or will limit use of any Gift Card balance, if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful. Home Kitchen Gourmet has no liability to you for any third party fraud or unlawful activity associated with any Gift Card balance. If Home Kitchen Gourmet discovers that any Gift Card or Gift Card balance was sourced or derived from fraud or other unlawful activity, it may be suspended or terminated. We may cancel the Gift Card, and retain any balance, at any time without notice. We may use retained Gift Card balances to help offset any losses or liability associated with misuse.

Gift Cards are the property of Home Kitchen Gourmet. Home Kitchen Gourmet is under no obligation to authorize partial or full reimbursement of the Gift Card funds if misused. Home Kitchen Gourmet, at its sole discretion, may condition reimbursement upon proof of purchase.

Termination of Use

HomeKitchenGourmet.com may, in its sole discretion, terminate your account or your use of the site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination.

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